FAQs
Once you place a no obligation order with FliesDirect, it is delivered to our approved manufacturers. Within 48 hours, you will receive 2-4 bids on your order via email. Should you choose to accept one of the bids you will be provided links to pay for the order of your choice. From there, expect roughly 4-6 weeks to receive your flies, and your online customer account will be updated throughout the fulfillment process.
» Can I select a particular manufacturer?
Yes, you can. Within the order process, you have the choice to insert a particular manufacturer's name or keep the order in 'open bidding'.
»Why does it take so long to receive my flies?
By using our 'open bidding' process to keep the pricing very competitive it means that each order is at least somewhat unique, whether it be the specific flies ordered or the manufacturer selected. Therefore, each step in the fulfillment process is repeated with every unique order, and this takes time. We do occasionally stock our most popular flies hand-tied by a variety of our trusted manufacturers. Please contact us at sales@fliesdirect.com if you are interested in what might be available for immediate delivery, or if you feel you might be making recurring orders of the same patterns.
»Why do all prices in the catalog show up as $0.00?
This is because the initial, no obligation, orders you might generate are only to request all-inclusive pricing bids from our trusted manufacturers, which you will receive via email within 48 hours on the entire order of at least 25 dozen.
» How is quality assured with every order?
First, each manufacturer that partners with FliesDirect must be approved initially through a rigorous terms of agreement and sample review. Second, each order fulfilled is first sent directly to FliesDirect where it is checked for completion and quality control. Third, the nature of the competitive bidding structure obligates our manufacturing partners to maintain high quality controls to ensure customers are satisfied and thus more likely to return and select them.
» Am I obligated to purchase once I place a bid with FliesDirect?
No. You always have the choice of whether or not to accept any bid presented by FliesDirect on behalf of our trusted manufacturers.
» Why should I register for an online account?
Within your online customer account, it will allow you to have access to your complete order history and processing statuses. This is also where you can subscribe to our periodic newsletters where we'll highlight our current inventory available for immediate delivery, among other things.
» How and when do I pay for my order?
Each no obligation bid you receive from us will include links to pay for the bid of your choice. These links allow you to pay for your order using PayPal or credit card via 2checkout merchant services. We accept MasterCard, Visa and American Express.
Shipping is free from FliesDirect. The bids you receive from FliesDirect are all inclusive of all charges. No additional fees apply.
» I need a pattern not found on the website?
No problem. If you can provide either a sample, pattern instructions, a digital image or a combination of the above, we can have your fly custom tied for you. Custom patterns are done at no additional charge.
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